Microsoft Dynamics 365 Field Service
Increase customer satisfaction with smart scheduling, native mobility support, and remote asset tracking that will help you fix issues on the first appointment.
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Master the service call with Microsoft Dynamics 365 Field Service
Providing exceptional customer service is the crux of the matter as the majority of businesses now compete on the basis of
customer experience. Microsoft Dynamics 365 gives you the tools to centralize customer information, open up new communication channels, and provide
self-service, which will take your customer service to the next level.
Service planning
Empowerment in the field
Contract management
Offer a proactive service
Avoid service calls. Detect and resolve problems remotely, before they become significant, with IoT
(Internet of Things) sensors.
Get a 360-degree view of your customer assets. Exceed expectations with the combined functionality of Dynamics 365 Business Central and Field Service,
including asset hierarchy and location, as well as service level agreements.
Access customer information. Send personalized surveys after customer service calls using Dynamics 365 Customer Voice.
Guarantee resolution from the first intervention
Streamline your tasks with an optimized mobile experience. Use the Field Service mobile app to track service activity, including
offline access to reservations, work orders, and assets, and respond to IoT orders and alerts in the field.
Focus on the sale. Technicians can consult with experts in real time to resolve issues faster and perform remote inspections using
Dynamics 365 Remote Assist.
Empower your technicians in the field. Manage work orders and appointments, access customer cards and data, and capture photos, videos and voice
notes using the mobile app.
Optimize service and resources. Take advantage of detailed dashboards to help service managers analyze opportunities to increase first-call resolution rates.
Optimize the planning of your technicians with Dynamics 365
Send the appropriate technician. Use AI-based scheduling recommendations and manual, semi-automated, or fully
automated scheduling to dispatch the right technician at the right time.
Improve the management and allocation of your resources. Use a drag-and-drop organization board and interactive map to assign the nearest available technician.
Automate planning. Minimize travel times and maximize utilization, while managing delays, cancellations, and urgent calls with built-in organization board optimization.
Effectively manage asset history. Make sure technicians have the most recent asset data, synced between Dynamics 365 Finance and Business Central to improve service accuracy.